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Owned and operated by Ritz Patio, we are happy to assist with questions about patio furniture, fire tables, pergolas, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once in transit, you can expect delivery within 5 to 8 business days to addresses within the Continental U.S. (excluding AK/HI).
How can I track my order?
Once your patio furniture or accessory ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your doorstep.
What is your return policy?
If your pergola, fire table, or other item does not meet your expectations, please contact us within 30 days of delivery. We will walk you through the return process and help find the best solution.
Can I exchange an item for a different style or color?
We are happy to help with exchanges on eligible items. Simply reach out to our team with your order number and the new item you are interested in, and we will guide you through the steps.
What materials are your fire tables made from?
Our fire tables are crafted from weather-resistant materials designed for long-term outdoor use. Each product page includes detailed material and specification information so you can choose the right fit for your patio or deck.
How do I choose the right pergola or gazebo for my space?
We recommend measuring your outdoor area first and considering how you plan to use the space, whether for dining, lounging, or entertaining. If you need guidance, our team can help you narrow down the best option for your yard or patio layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team replies to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Easy Returns
If something is not right with your patio furniture or fire table, our returns process is simple and straightforward.
